"Wheelchair user denied a&e treatment"

About: Queen Elizabeth Hospital Birmingham

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i am a wheelchair user who was denied a&e treatment, I was sent into hospital by an emergency ambulance as my kneecap was dislocated plus I hurt my hip and I was on the floor in the house the ambulance took me to queen Elizabeth hospital a&e. I had to wait 4 to 5 hours in a chair with no pain relief and then was called in to room where a doctor started to have a go at me saying that people were on life support machines as there was nothing wrong with me he did not look at it or examine and X-ray it. and I was wasting hospital, ambulance, and everyone else's time and if my knee was dislocated he would give up his job plus he kept asking how my parents got around and he said that he was reporting me to the hospital and West Midlands ambulance service for wasting time and for an ambulance not to come out and he was questioning me about where I got my wheelchair from and how I get about at home/when I go out which was totally irrelevant for what I went in with as I went in with a dislocated patella and hurt my hips which was not assessed by dr who discharged me and said don't go back to a&e to see my consultant I also asked to see a different doctor for a second opinion and he refused to get me a doctor or do x-ray saying I am not taking your orders. However when I got back home I called 111 who got one of there doctors to call me who then sent out an ambulance and while the paramedics was assessing it and putting it back in. I went from 6:30pm till 6am with my knee dislocated

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your experience at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very disappointed and concerned to hear about your visit to our Emergency Department. Your feedback has been forwarded to the Matron for the Emergency Department who has informed me that your experience is currently being investigated as part of the formal complaints process. However, if this is not the case the Matron would welcome the opportunity to discuss your experience with you so that the necessary investigation can happen. If you would like to do this please make contact via our Patient Advice and Liaison Service (PALS) team who will make the necessary arrangements. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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