"Extremely impressed."

About: Royal Shrewsbury Hospital

Anything else?

I attended the Day Surgery Unit on 6th December 2013 for a laparoscopic cholecystectomy under the care of the doctor and have been extremely impressed with my care. Prior to the operation my out-patient appointments were all very thorough and re-assuring. On the day of operation the receptionists were friendly and welcoming. My named nurse made me feel relaxed and confident. She took time to explain things and had a really lovely manner. Both the registrar and anaesthetist also took time to explain things and answer my questions, and I felt very much treated as an individual and not just another procedure on the list. The recovery room nurse was very attentive and caring. Back on the ward my post-op care was exemplary, again the nursing staff being kind, caring and professional. I was given plenty of time to recover, given adequate pain relief and help when necessary. I would to say thankyou to everyone.

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Response from Royal Shrewsbury Hospital

Dear Anonymous Thank you for letting us know that you were extremely impressed with the team at the Day Surgery Unit at the Royal Shrewsbury Hospital when you were admitted for laparoscopic cholecystectomy. It is very reassuring to hear that you found the outpatient appointments to be thorough, the receptionists to be friendly and welcoming, your named nurse made you feel relaxed and the doctors took time to explain and answer questions. We will make sure that your feedback is shared with the team on the Day Surgery Unit. Thank you.

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