"Maxillofacial & Orthodontic Unit"

Anything else?

My 13 year old son needed a small operation to expose a tooth so he could have braces fitted. The Operation went well and I was very impressed with the level of service in the childrens ward and Theatre. We were told that my son would have a follow up appointment within three weeks. The appointment letter never arrived and it appeared my son was forgotten. I have since contacted the department and this is the case. He was eventually seen some 7 months later but has only just gone onto the waiting list for braces. Today I had to attend my local post office delivery office to pay £1.50 for a letter from the hospital detailing the results of the appointment as they never put a stamp on the letter! My delivery office is an 8 mile round trip from my home. Is this the new way for the hospital to save money? I would have preferred an email...