"Leicestershire out of hrs gp service appointment"

About: Leicester Royal Infirmary

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We took my 4 month old baby to the out of hrs gp service in clinic 1, as our daughter had a rash and a chesty cough, she had been booked an appointment at 1.30am when my husband arrived he was told there was at least a 2 hr wait as the gp didn't even start his shift until 2am! And that they should not have been booking appointments when no doctor was even there! There was no doctor on from around 12 midnight apparently! I find this to be an appalling service and want something done about it! My poorly baby had to wait over 2 hrs to see a gp! Disgusting.

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Response from Leicester Royal Infirmary

Dear reviewer, Thanks for posting your comment. We're sorry to hear about your experience. Unfortunately we're unable to look into this as the out of hours GP service in clinic 1 at the Royal is operated by Central Nottinghamshire Clinical Services (CNCS). If you would like CNCS to look into your complaint, please email your details to cncs.complaints@nhs.net. Kind regards, Communications team Leicester's Hospitals

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