"feel let down by rotherham hospital"

About: Rotherham Hospital

Anything else?

I am writing this with the help of my son as I am unable to type myself. You will understand why after reading more of this. I have just finished work an hour ago and it is 10pm. I will start from the beginning and explain why I am in this situation. Back in February this year I had an assessment for a cataract operation. At the assessment, the doctor knew I had an condition called retinis pigmentosa which means I am losing my all round vision, the doctor said I would be having my right eye operated on and then soon after my left eye. At no point at this meeting was I told or given any options about the types of lenses which were to be implanted. In late March my right eye was operated on. Neither before nor after the operation was I told what type of lens was implanted into my right eye. My left eye was due to to be operated on at the beginning of May before the Bank Holiday. However a couple of days before the operation, the surgeon's secretary telephoned me to inform me that the operation has been cancelled due to the fact a special yellow lens (blue blocker) had not arrived. This meant the operation could not go ahead. To this I asked a number of questions, one being what lens had the surgeon put in my right eye? I was told by the secretary she did not know and I was told the surgeon would phone me back with more detail. When the surgeon telephoned me he said "do not cancel the appointment and just go ahead and put a clear lens into your eye". To this I replied firstly it is the hospital who had cancelled the surgery. I also asked him what is a blue blocker of lens. He replied by saying "You are asking too many questions and should come in and see me the following day". The following day I met the doctor at his clinic. I asked him about the blue blocker lenses, what are the benefits of the lenses and why was the left eye going to have a blue blocker lens implanted when the right eye had a clear lens in? I also asked why did the first surgeon who operated on my right eye put in a clear lens? Was the first surgeon aware that I had retina pigmentosa? If the yellow blue blocker lenses were not available for the right eye, why did the operation go a head? Why was it not cancelled until the correct lenses were ready? To this and many more questions, the doctor replied "you have a choice. I can take out the clear lens and put in two yellow blue blocker lenses or I can put in two clear lenses." I told him why was I not told this when I came in for my first assessment. At that stage I was not given any options whatsoever but know I had asked some questions. It was all down to me to decide what should happen to my eyes. After the meeting with the doctor, I was left more confused. I believe it is the doctors and the eye specialist duty the point and guide me in the right direction. However since I have asked some questions, I have found the whole department have either put up a brick wall or have sat on the fence

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Response from The Rotherham NHS Foundation Trust

Dear living in hope,

We acknowledge that you remain dissatisfied and we continue to liaise with you to resolve your concerns.

With best wishes,

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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