"TRAQS service is outstanding"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Dodge93 (as ),
My experience: TRAQS service is outstanding.
At a visit to my GP in early August I required help with a hearing problem and was told that the relevant proformer would be completed. In October I enquired at my GP practice if this had been done. I was told that the documents had been completed in early August.
In late October I again followed this up and was advised to contact TRAQS (I had never heard of them). However, I rang and spoke to the most friendly, helpful, efficient and professional lady and was told that TRAQS had no trace of me. Give me a few minutes and I will contact your GP practice manager, she said.
A few minutes later she contacted me again and said she had located the missing documents - still at the GP practice, and had arranged for them to be sent to TRAQS (she had also arranged an apology from the practice).
Four days later a call from TRAQS to tell me the paper work had arrived, and I was given all the information regarding my choices.
I asked to be seen at Specsavers, Wellington, and was connected at once to Specsavers to make an appointment. The service at Specsavers Wellington was efficient, friendly and very professional.