"The ambulance service is very, very good."

About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS)

(as a service user),

The ambulance service is very, very good. They ring to let us know when they are going to arrive, which is a great help. I have glaucoma so I use the service fairly regularly.

My husband uses their service too, and neither of us can fault them.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Quail389

Thank you very much for sharing your story.

It is always so rewarding to hear how our staff are continuing to provide excellent service to patients, and their families, when they need it most. We do provide updates for our staff about the comments made about our ambulance service and will be able to include your kind words in that update.

Thank you, again, for taking the time to provide feedback.


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