"I was told I needed a pace maker fitted whilst I was on my own"

About: Royal Shrewsbury Hospital / General surgery

(as the patient),

I went to Royal Shrewsbury Hospital for a pre op. After the tests were undertaken I was called by a sister who would explain what would happen on the day of my operation under general anesthetic.

I was asked if I would be happy to have local anesthetic because my ECG reading had been shown to a doctor who stated I should not have general anesthetic because my heart stopped every third beat. I was to be immediately referred to a cardiologist who would like fit a pace maker.

To hear that news on my own was rather a blow. I would have liked the sister to ask if I was with anyone and for them to accompany me during the consultation with the sister.

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Response from Royal Shrewsbury Hospital

Dear Harbour363 Thank you for taking the trouble to share your feedback about General Surgery at the Royal Shrewsbury Hospital, and particularly for letting us know that you would have liked the sister to ask if you were with anyone when they shared the information about the diagnosis. Unfortunately NHS Choices and Patient Opinion do not share your contact details with us so we are not able to contact you directly, but feedback like this provides valuable case studies for us to use in staff training about communication with patients. Thank you.

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