"A&E Lots of Problems"

About: Salford Royal

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I attended A&E on a Sunday with a broken wrist and other injuries and was appalled by how short staffed the department seemed to be, especially at such a busy time. The initial wait was 2.5 hours. OnceI had been seen by a doctor for a quick assessment, there followed another 2 hour wait for x-rays. During the whole of this time, no-one spoke to me to let me know why I was waiting or inform me of approximate timescales. Following my x-rays, there was a further wait of one hour for an orthopaedic surgeon to look at the x-ray of my wrist, and then a further one hour wait for my wrist to be put in a temporary plaster. All of this meant that I was in A&E for almost seven hours. Not only is this an incredible waste of my time, but also a waste of NHS resources. Once I had been assessed, my arm could have been x-rayed and put it in plaster within an hour. Instead, I had to hang around in 2 different cubicles for over 4 hours, which I can only imagine cost a large amount of money. Other issues included: 1) I had hit my head and had a concussion and was told by the initial doctor I saw that I would receive information on head injuries. Henceforth, my head injury was never mentioned again and there was no information given to me on treatment/symptoms to be vigilant for. 2) Upon discharge, I wasn’t given any painkillers. I had to go back to the nurses’ station and request a prescription, and then wait a further 15 minutes for this. If I hadn’t remembered to ask, I wouldn’t have had any pain relief, despite broken bones and numerous other injuries. 3) Referrals for ongoing care were very confused. I was initially offered an appointment with the fracture clinic 5 days after my accident, and as my broken wrist was only in a temporary half plaster, I would have an unstable fracture during this time. I challenged this appointment time and suddenly the appointment was moved to two days’ time. If I didn't have the faculty to challenge the professionals’ advice then I would be in a much worse position.

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Response from Salford Royal

Thank you for telling us about your experiences. I was sorry to read about the problems you have reported and the Trust would welcome the chance to look into these concerns further. If you could contact the PALS team (PALS@srft.nhs.uk), they will be able to explain how we can best investigate the issues raised.

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