"My mum was in ward 44 after surgery"

About: St James's University Hospital

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My mum was admitted to ward 44 after emergency surgery were she was made to feel inadequate about her not being able to change her stoma bag. We made a complaint about this to the sister and we were extremely happy with the way our complaint was dealt with and the respect and consideration my mum was show from then on. My mum contracted pneumonia and consequently suffered a heart attack on Saturday 30 Dec, this happened whilst myself, my sister and nephew were visiting. The nurses and doctors were wonderful, not once did the make us feel we were in the way, they told us what they were doing and kept us informed on mums progress which was not good. Mum had to be moved to ICU ward 54 were the care given to my mum and the compassion shown to our family was faultless. Mum was moved to HDU ward 53, where mums care continued to receive exceptional care. However my mum was transferred to The LGI cardiac ward 17. My mums stoma bag did not been changed for 36 hours and it was only because I asked for a bag, I also had to list what else I needed, scissors, dry wipes, solvent dissolving spray (which they didn't have and was painful for mum when I finally removed the bag). The nurse was very unhelpful and uninterested. I left the LGI and went up to St James were a wonderful person organised a stoma care pack for me to take back to to the LGI. The following day I raised my concerns with a doctor as I several and she was really supportive and addressed my concerns straightaway. So in summary my mum had really good care and support from ward 44, 54.53,the stoma nurses and physiotherapists whilst in St James. Mums care in the LGI her overall care was very good due to one exceptional nurse and doctor who both went that extra mile. However there was one nurse who just did not seem to care which is very sad. But thank you so much to all that cared. Thankfully due to the quick reaction of the team looking after mum when she had a heart attack we are taking her home tomorrow.

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Response from Patient Experience Team, Leeds Teaching Hospitals NHS Trust

Dear Anonymous

Thank you for posting your comments. We are sorry to hear about your mother's experience at the LGI. We always strive to offer everyone a high quality experience and take it very seriously when we get it wrong. We shall pass on your comments to the wards concerned. If you would like to discuss the issues in person, and confidentially, you can contact the Patient Advice and Liaison Service (P.A.L.S) on 0113 2067168 or email patient.relations@leedsth.nhs.uk

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