"Its just a production line at Southport A&E"

About: Southport & Formby District General Hospital

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To cut a long story short it took them a week to decide if my mother had a broken thumb or not and left her in agony for a week with no pain relief or plaster/bandage support. They finally decided it was and bandaged it up and made an appointment for a few weeks later. Despite my mother telling them she was still in a lot of pain they did not x-ray it, simply assumed it was healed and removed the supports giving an appointment for some phsyio a week later. The thumb was unprotected for this week and absolute agony. When she returned she told them that she felt it wasn't healed and was still very sore. They told her that it would be as she had not used it for a while etc etc. My father practically demanded another x-ray which did indeed show that the thumb was not fully healed. They were very unsympathetic giving the impression that they felt my mother was being an inconvenience for such a small injury. A healthcare assistant put on a fabric splint which was too big and cut the straps so it could not be adjusted properly, she didn't seem to know how to use it. They were then given another appointment for phsyio a week later and an appointment at the fracture clinic in January! My mother suffers with nerves and fear of hospitals which all involved in her care were aware of and this experience and the pain she has been in for the last few weeks has left her very traumatised. She said they felt like they were just part of a production line and that they were just trying to get through people as quickly as they could. She said they showed very little empathy and has escalated her fear of hospitals. It is still not healed as far as we are aware leaving my poor father to transfer her care to another hospital which might care and try and get her to go!!

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Response from Southport & Formby District General Hospital

Thank you for telling us about your experience of care and apologies for the delay in responding to your comment. Your concerns and observations will be passed on to the departments concerned. If you would like to tell us more about your experience, please contact the Customer Service Team on 01704 704958.

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