"Reflection on stay at Blackburn Royal"

About: Royal Blackburn Hospital

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I was admitted over a year ago with a serious heart problem and stayed for 14 days. During that time I received the best medical care and nursing that I could imagine. All aspects of my care was first class and I couldn't find any fault. I have continued to make progress and am now back in work. The system saved my life and I can never repay all the wonderful staff from the cleaners to the consultants. I would say a good percentage of patients I met in hospital where there through there own inability to take the advice offered. It makes me bemused when you have to walk passed cardiac patients smoking in the entrance or listen to tales of woe while people eat mars and drink coca cola bars instead of the perfectly good food offered. I reckon I received £70,000 plus of medical care free plus all the back up. We all have different experiences but I suggest you don't believe newspaper misinterpretation of the facts and put into context the stories you hear most of which are anecdotal and cannot be conclusive evidence of fact. The NHS staff work under tremendous pressure and are gifted with humanity. I could not do their job -they are special people and I will always be in their debt, Mark Holden

Story from NHS Choices

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Response from Royal Blackburn Hospital

On behalf of the Cardiology Department at East Lancashire Hospital Trust, can I first of all thank you for your glowing feedback of your experience here within our Cardiology Department and Radiology Services. I will of course ensure that the full team have sight of your feedback which will undoubtedly provide them with a sense of pride and achievement in making your experience such a positive one. As a Trust, we receive regular feedback around how our services are being experienced by our patients and visitors and we like to take every opportunity to learn about what we are doing right and what we can improve upon. We therefore thank you for giving us the opportunity to learn from your care here and we hope sincerely that your onward care is able to meet with the same standard that we have set ourselves for you going forward.

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