"Reception"

Whilst trying to book an appointment to see a specific doctor, I was trying to explain to reception that I had been released from Hospital and at the time couldn't get an appointment to see a specific doctor. I was told to return to the practice first thing the next week at a specific time to see the specific doctor before the start of the surgery. Whilst trying explain to the reception staff what I had been told they seemed to become very condescending and, to my mind, rude telling me that 'it doesn't work like that'. I know it doesn't but it is what I was told to do. Unfortunately due to this apparent attitude I became very frustrated and walked out of the surgery but not before giving them a piece of my mind.