"A+E addmission 10 Nov-15th nov 13. Brillant care..."

About: Queen's Hospital (Romford)

Anything else?

.A big thank you for excellent care given to my husband. From entering A+E with chronic C.O.P.D. pneumonia. on 10th Nov: 13 at 12 noon. then into HDU for one day. then onto Bluebell A ward until 15th Nov: 13 The staff and Doctors gave him the best care. The only let down -was the dirt, filth. urine and blood in wards and toilets. Nothing was ever cleaned properly by cleaning staff. I saw the lack of proper cleaning ! Get them trained.

Story from NHS Choices

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Response from Queen's Hospital

Thank you for leaving your comments on NHS Choices. It is great to hear that your husband received excellent care. Thank you for bringing to our attention the hygiene issues you encountered. We work closely with our partners, Sodexo, who provide our cleaning services and I will follow this up with them. Yours sincerely Flo Panel-Coates Director of Nursing

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