"No co-ooperation from ward about information"

About: Medway Maritime Hospital

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A question was raised with a ward sister about my wife about her kidney medication, I am her carer and she has been under Canterbury for a number of years. on tuesday 26 november stella was admitted to the critical care unit. her kidney reading had dropped to 8 and was raised to 10 which was acceptable to Canterbury, over the last week I noticed that Stella was being given reduced medication which now comprised mainly of pain killers. I asked the ward sister "was Stella receiving any medication for her kidney's" a reply was that that she was not aware about any kidney problems, and that the medication currently being adminestered, was required by the duty doctor, and that was the end of the request for information. I do acknowledge that medication will be reduced or even stopped by the hospital for the welfare of a patient, I do however expect a better response being the next of kin than that I received. As I was not happy with the way I was treated I telephoned the Kidney care unit at Canterbury, and explained my concerns, this was actioned, and within the hour I had a return telephone call by the consultant, who assured me that he had been in contact with medway, checked the blood results, and that the kidney results were acceptable at the moment, he gave further information which was acceptable. I should of been given the required information at the Medway, then I would not have had to involve the kidney unit at Canterbury today fri 6 december 2013

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Response from Medway Maritime Hospital

We are sincerely sorry to hear you did not receive sufficient information in relation to your query about your wife’s medication and that the response you received was not entirely helpful. Thank you for bringing this matter to our attention, will we ensure this information is passed onto the relevant members of staff so it can be addressed. We appreciate that as next of kin, you would need a level of detail and reassurance. If you have any further queries please do not hesitate to contact our Patient Advice and Liaison Service who will be able to help you further. You can contact the PALS team between 9am and 5pm Monday to Friday, by telephone on 01634 825004 or 01634 830000 x5793 or by email at pals@medway.nhs.uk or in person on level 2 in the main entrance area of the hospital. Medway Maritime Hospital Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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