"Outpatients department"

About: North Manchester General Hospital

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I attended this outpatients department 4 or 5 years ago as a patient when haematology outpatients were moved out of the main hospital buildings. I attended again recently in November with my sister who was attending the breast surgery clinic and I was appalled to see it's facilities are much the same poor quality or worse. It is a very old building and in a dilapidated state of repair and decoration (paint is peeling off the walls). Patients are crammed into a tiny waiting area and space is extremely limited. In contrast in the main hospital the extreme opposite is apparent - wide open spaces and corridors (larger than the whole of the outpatient department) with lots of wasted space. My sister and I had to sit with our knees in the chairs in front of us waiting to see the consultant. We were shown into a small consulting room to see the wrong consultant initially and my sister, who was waiting to hear the result of a biopsy which she knew was suspected to be cancerous was kept waiting twice for what seemed an interminable period of time. It made an extremely distressing situation much worse. I find it unbelievable that better facilities could not be found for outpatients to be seen in. It is like visiting a third world country.

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Response from North Manchester General Hospital

We are sorry to read your comment regarding your visit to the Breast Surgery department at North Manchester General Hospital. If you would like to discuss your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the department manager.

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