"Why have a phone number"

About: Hexham General Hospital

Anything else?

What is the point of having a phone number when no one answers it, I have been calling the 08448118111 number for over three hours to see how my 79 year old farther is doming and all I get is a ringing and ten it just rings off, so pleas tell me what is the point ?

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Hexham General Hospital

Dear Sir/Madam Firstly, can I apologise for the delay in my response. I am so sorry that you experienced difficulties calling our main switchboard that day I really understand the importance of your phone call to discuss your father’s progress. I have checked with our technical team to see if there were any issues with the system that day. There were no reported problems, however we did have a number of calls that were “rung off” or had “given up”. I am so sorry that what must have been a very volume of calls resulted in this situation for you. I do hope that your father is much better now. Best Wishes Annie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story