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Why have a phone number

Story from nhs.uk

"Why have a phone number"

About: Hexham General Hospital

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What is the point of having a phone number when no one answers it, I have been calling the 08448118111 number for over three hours to see how my 79 year old farther is doming and all I get is a ringing and ten it just rings off, so pleas tell me what is the point ?

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Responses

Response from Hexham General Hospital 10 years ago
Hexham General Hospital

Submitted on 03/01/2014 at 09:02
Published on nhs.uk on 04/01/2014 at 03:00

Dear Sir/Madam Firstly, can I apologise for the delay in my response. I am so sorry that you experienced difficulties calling our main switchboard that day I really understand the importance of your phone call to discuss your father’s progress. I have checked with our technical team to see if there were any issues with the system that day. There were no reported problems, however we did have a number of calls that were “rung off” or had “given up”. I am so sorry that what must have been a very volume of calls resulted in this situation for you. I do hope that your father is much better now. Best Wishes Annie

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