"Hopsital feedback"

About: University College Hospital

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On my way out of the labrynth - like ENT hospital, I was a little lost and asked a middle-aged man who was behind me for help. Shockingly, he turned around and said "Well we use modern-European exit signs, I wouldn't expect you to know how to use them." It was a bog-standard green exit sign with an arrow! Of course I understood it! It was only a problem when you go upstairs there are several doors leading to various different parts of the hospital. I was completely disgusted by what he said and as I recovered from the shock (I was so surprised I didn't even manage to reply to him I saw him being greeted really warmly by someone wearing the hospital staff pass. I decided to sit down and wait and when he left, I went up to the staff and asked "Excuse me who were you speaking with just then?" and his reply was a rude "Well who the hell are you?" I explained what happened and after being told about 5 times "Why the hell should I tell you?" he finally gave in and told me the person was a consultant who had retired some years ago. I am terrified of the thought of my health being in the hands of people like these! UCLH - you should be ashamed.

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Response from University College Hospital

As a Trust we take patient comments extremely seriously and would be grateful if you could make contact with us so that your concerns can be investigated. Please contact our Patient Advice and Liaison Service on 020 3447 3042 or by email to pals@uclh.nhs.uk.

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