"Neurology ... Outraged"

About: Medway Maritime Hospital

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My 74yr old father had lung cancer last year, had part of his lung removed at Guys. In June of this year he started to get severe pains in his back, lose his peripheral vision and severe headaches, had loss of some of his hearing that was all slowly getting worse, so was referred to Opthalmology, who sent him for MRI's on his head, he marked an appointment for him to see a Neurologist as urgent, kept phoning about appointment but was always told it is in the pipeline! A week ago he started to have falls, 3 in 3 days, so we called an ambulance after last fall as he could not move his left leg, was told he may of had a stroke so they took him into A & E,( still no urgent appointment for Neurologist received and had been waiting 7 weeks ) We were told after another MRI that it was not a stroke, but he had, had 2 large bleeds on his brain, but what was more devastating was that my mother, father and myself ( his daughter) were told in a busy A&E Department that he had secondary cancer probably from his lung again, that had spread to his Brain and that it was terminal! We were in the A&E Department for 15 hours, my dad on an uncomfortable trolley, waiting for a bed in a suitable ward, they finally found him a bed on a Dementia ward! My son sat with his granddad all night because my father was very agitated about being told the news then put onto a Dementia ward. The next day we bought my dad home as he was so upset..... We as a family feel total outrage that he waited and waited for so long to get an "urgent" Neurology appointment. We feel let down so badly it is utterly disgraceful to treat people this way, totally inhumane.

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Response from Medway Maritime Hospital

am so sorry to hear of the ordeal your father has been through. The delays you describe are unacceptable and I understand the whole situation must have been very distressing for your father and your family. The experience you describe is not in anyway acceptable and it is important that we find out what went wrong, therefore I urge you to contact me directly on the number or email address below and I will look into this for you. I once again apologise for this situation. Inmaculada Diaz Alonso Emergency Department, Clinical Nurse Lead inmaculada.diaz-alonso@medway.nhs.uk 01634 833847

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