"Time spent in Ward 17"

About: Arrowe Park Hospital

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I was in for about a week following complications with my chemotherapy. I was really only in for observation, so my review is actually on the elderly ladies in the bed opposite. Both had emergency situations arise while I was there and I was very impressed with the way the nurses and doctors came to their aid. They were professional and calm and dealt with their emergencies in just the way I would want to be looked after. When the relatives came later, I made it clear just how well their mother/partner had been treated. Not enough is said (I feel) about how well the staff do in these situations. Besides that, I want to point out how brilliant all the staff was, from the domestics up. The ward was spotless, the staff polite, friendly, never short with some of the patients, no matter what type of naughtiness they were up to! This is my second stay in Ward 17, last time being a year and a half ago. Both times I was very impressed.

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Response from Arrowe Park Hospital

Thank you very much for your kind comments. We are extremely grateful that you have taken the time to provide this feedback. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff on Ward 17. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. Wirral University Teaching Hospital NHS Foundation Trust

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