"From the moment I arrived on ward ..."

About: Leicester Royal Infirmary

(as the patient),

What I liked

From the moment I arrived on ward 16, to my eventual departure from ward 33, my whole experience at the hospital was very positive. It was very difficult to find fault with anything. The staff were friendly and helpful, and the food was really good, almost home from home. I had to ask a lot of questions about my illness as it was sudden and without warning, and everyone I spoke to gave their time freely and as helpfully as they could.

What could be improved

A few question marks arose over the cleaning being done on ward 33. A few staff were content to just push a broom round. However when a member of staff arrived on the Monday morning things got smartened up dramatically.

It would also be useful for the wards to be told the appointment slots that were allocated to patients for things like CT scans. I found I had to be quite insistent with some ward staff before being given a proper answer.

Story from NHS Choices

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Response from University Hospitals of Leicester NHS Trust

Dear reviewer,

We are really sorry that we haven’t responded to your comment. We did not receive a notification from Patient Opinion to let us know about your posting.

If you would still like us to look into your concerns, please contact us with an explanation and your full details by emailing communications@uhl-tr.nhs.uk

Kind regards,

Communications team,

Leicester’s Hospitals