"St Osyths Priory Ward"

About: Clacton Hospital

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My 93 year old Mum was in S.O.P for a couple of weeks in October 2013. She was unable to move around so had to rely on the nurses to take her to the toilet. She would often wait 20 minutes or more to be taken. She would then be left in the toilet until they returned. This would sometimes be 45 minutes by which time the automatic light had switched off and Mum was in total darkness. visiting one day I saw the red light on over the toilet door. Waited and waited to see if a nurse came. When one finally did (10minutes but how long had the light been on before I noticed it?), she was doing the menu round and was oblivious to the light, I had to point it out to her! Then there was the discharge - distressing for mum and the family. She is coming home, she isnt, she is, she isnt and so on. Then they said she would not be fit for a couple of weeks so I cancelled care and prepared to go away on a preplanned trip relieved to know mum would be safe., Then a couple of days before I was due to go away for a week they announced she would be going home after all on the day I was going away. It was then a mad scramble to sort out care. Mum was getting upset that I would cancel the trip, so guilt feelings all round. Some of the nurses and doctors were very nice and friendly, but they really need to get their act together and understand the impact of their actions and inaction. Social Services were great getting things sorted for discharge.

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Response from Clacton Hospital

Anglian Community Enterprise would like to thank you for leaving comments about our service. Whilst it is always disappointing to read that patients are unhappy, it does however give us the opportunity to improve the quality of the care and service we provide. Whilst we are unable to answer your individual comments on this website, we would very much welcome the opportunity to talk to you further in order to address your concerns. If you would contact the Anglian Community Enterprise Complaints team on 0800 819 9030 or at ACECIC.patientexperience@nhs.net.

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