"Total Knee Replacement - Trauma and Orthopaedic..."

About: Royal Surrey County Hospital

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From the moment I arrived at the Unit for the operation, I was greeted by name and beautiful smiling faces. The whole atmosphere was so positive and confident that I quickly lost any nervousness I had been feeling. The staff really were so kind and the place was full of friendly attention and offers of help. They made sure I understood what was going on, and the process of what would be happening. Before I knew it I was back in the Recovery Room – amongst more smiling folk trying to make me as comfortable as possible before going on up to Bramshott Ward. The staff on the Ward were wonderful – professionalism and true nursing care in the old understanding of the words. As well as being very efficient , the overall atmosphere of positivity, friendliness and “can do” was transmitted to patients as well as amongst all grades of staff, making Bramshott Ward a delightful place to chat with other patients – almost like a large family! I would be most grateful if you would be kind enough to let the doctor and all the staff concerned know how much I appreciated their care. Thank you very much for my new knee Jane Roberts,

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Response from Royal Surrey County Hospital

Many thanks for taking the time to write and share your recent experience with us. It is very pleasing to hear that our staff members made you feel so welcomed and calmed your nerves. I have passed your kind comments on to our matron for Bramshott who will ensure that your feedback is shared with the rest of the team. Thanks again for sharing your feedback, we really value all comments given. Best wishes, Royal Surrey County Hospital

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