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Would not want to be treated here again

Story from nhs.uk

"Would not want to be treated here again"

About: Worthing Hospital

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Whilst sitting in orthopaedics waiting to be called for my appointment I first of all overheard two nurses discussing how grossly fat a patient was, her name was not mentioned but it made me wonder what they might say about me behind my back. Then I saw some "high ups" in spikey heels and suits being walked round the place and shown what was going on - none of them bothered to speak to any of the patients but spent quite a bit of time talking to the staff who seemed to be more bothered about their bosses than the patients. I had to wait 54 minutes past my appointment time and then when I did see the doctor she was speaking to a point about 6 inches left of my head all the time. Felt like an object not a person.

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Responses

Response from Worthing Hospital 10 years ago
Worthing Hospital

Submitted on 16/12/2013 at 13:19
Published on nhs.uk on 17/12/2013 at 03:00

Thank you for taking the time to comment on your experience when attending this department. We are very disappointed to hear that your experience was poor. We aim to provide the highest standard of care for every patient and expect our staff to behave in a professional manner at all times. We would like to assure you that the manager of this department has been informed about your concerns and will share this feedback with their team. The NHS Choices website is anonymous and your contact details are not shared directly with the Trust. If you would like to give more information about your concerns we would encourage you to contact the Trust directly. You can do this by visiting our website www.westernsussexhospitals.nhs.uk /contacts/pals/, calling out PALS department on 01903285032 or emailing us at PALSWorthing@wsht.nhs.uk

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