"All in all, a very professional experience"

About: Royal Shrewsbury Hospital / Ophthalmology Telford referral and quality service (TRAQS)

(as the patient),

Following a routine eye test, I was referred to the ophthalmologist. My GP was notified and I was contacted promptly in order to have up to date information about my weight and blood pressure. Subsequently, I was contacted very quickly by phone in order to arrange and appointment.

The day of the appointment, I was greeted warmly by clinic staff. The necessary tests were undergone very professionally.

Finally, a pleasant conversation with the consultant regarding the outcomes of the tests. all in all, a very professional experience.

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Response from Jennie Moore, TRAQS Patient Advisor, RAQS, Telford and Wrekin CCG

We are pleased that your experience was dealt with very professionally from beginning to end and that you have had a satisfactory outcome to your referral.

Thank you for taking the time to provide TRAQS with such positive feeback.

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