"Urology outpatients - service & attitude of..."

About: Royal Sussex County Hospital

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I have been admitted to RSCH once before for investigation that led to surgery on my neck & the care & attention by the consultant, nurses & all other workers who looked after me (& my family) were first class, Sadly my next visit has not been...... Been referred to urology due to continued pain following a suspected kidney stone & infection. Been suffering since Aug 13. Seen the specialist in Nov 13. Only a 15 min delay from scheduled appointment time which was fine, receptionist & nurse both apologised for delay but was not needed. Nurses & reception staff were excellent! Meeting my consultant, first impression he clearly wanted me out as quickly as possible & I was not wrong. My whole appointment lasted for 10 mins for my first consultation! My GP has spent longer with me. As a fit adult in their 30's who is in pain & unable to undertake all the activities they normally would including being able to work full time, this is having a massive impact on my life, not that he even listened to me when I was trying to tell him. His advise do everything but stop if it becomes very painful, what does he think I have been doing! Due to the pain & discomfort & that I am suffering I am on quite strong painkillers when in pain & unable to drive. He didn't care about symptoms or length of time I have had them. He did not ask about the medication I have been on or still taking. I had to force him to try to listen to me! He hadn't bothered looking in detail at my records & wanted blood test that had already recently been done, he grudgingly looked at my medical records & found the results & cancelled blood test! He doesn't agree with GPs diagnosis & has totally fobbed me off & made me feel like I am waiting his time & whatever it is wrong is only trivial, not to me it is not. Thankfully my GP ordered an urgent CT scan in Sept so that is one less test I have had to wait for, this & my referral letter were the only items of medical information that was visibly used during my visit. I am now waiting for further tests to try & get a diagnosis as to why I am still in pain nearly 3.5 months later (another 6-8 weeks wait & no doubt longer with Christmas in between) but will be asking to see an alternative consultant for my review. I wish I had gone to A&E when I was in agony, but didn't want to be a burden as I knew it wasn't life threatening just very painful & the pain would pass despite my partners pleas for me to go. On a positive note if whatever is causing the problems causes another bout of unbearable pain I know I will go to A&E immediately. Otherwise I know I will be seeing somebody else for any follow up appointments. I feel sorry for anybody who gets the consultant I had & hope you get better manners & service. Teat people with respect & dignity & give them the time & attention needed. I don't care if you have quota's of people to see in a day, I care about the quality service.

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Response from Royal Sussex County Hospital

I was very sorry to learn of your experience today and would very much like to investigate the issues you have raised. If you would find it helpful to discuss this furher please do contact the Complaints team by telephone on 01273 664511 or by email complaints@bsuh.nhs.uk

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