"Improvements needed in admission and day case unit"

About: Royal Orthopaedic Hospital

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The waiting time at the hospital was dreadful. We were waiting for 2 and half hours. I'm not sure why my father was called at 8am and didn't get seen till 10.30am. The waiting area was busy. They could of called certain amount of people early and told the rest of us later in the letter, taking account the shortage of beds. They need to operate a faster service. Also only see patients at the time stated on the letter not 2 hours later. My father had to come and wait again. If you have been called then that should be it, not sent backwards and forwards of waiting. In addition, there should be adequate tea and coffee machines in the. Waiting room esp. If you been waiting nearly 3 hours without a drink and diabetic. It's ridiculous having a sign saying no drinks or food in the waiting area. We are not happy with this hospital.

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Response from Royal Orthopaedic Hospital

Thank you for taking the time to let us know of your recent experiences at the Royal Orthopaedic Hospital; I am really sorry to learn of you and your father's feedback and concerns which I will of course share with the management team of the Admissions and Day Case Unit so that we can learn and improve. I would be grateful to learn more about your specific experiences if you feel able to contact me so that I can understand more precisely how we can help and support you and your father. My contact details are 0121 685 4128 or via email at roh-tr.pals@nhs.net . I look forward to hearing from you. best iwshes Claire Williams, Patient Relations Manager

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