"Faultless care"

About: Royal Bournemouth General Hospital

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I was in Outpatients Ward 1 last week for a colonoscopy - scary, huh? My wife will tell you that I am Bournemouth's answer to Victor Meldrew - if things aren't 100% then I am the first to speak out. At a time when the NHS is taking a media battering, my personal experience was faultless. From Reception, through Admission, into Treatment then Recovery and Discharge, every member of staff I met was professional, friendly and efficient. Everything was explained thoroughly, I was kept informed throughout and during the treatment itself, the background music, the chatty banter and the constant encouragement of the team all combined to make this nothing like the scary experience I had convinced myself was on the menu for that day. Talking about menu.............the pot of tea and sandwich afterwards was a nice surprise and very welcome after the necessary food deprivation beforehand. Thank you to all.

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Response from Royal Bournemouth General Hospital

Dear Graham I am delighted to hear that you had such a positive experience in our Endoscopy department at Bournemouth and please can I thank you for taking the time to provide us with your feedback. We welcome all the feedback we receive both positive and negative as we use this to inform and improve the services we provide. It is most encouraging to know that our staff are being so careful and thorough in the treatment we provide and that your colonoscopy journey ran so smoothly from start to finish. I am pleased that you were kept informed throughout the process and you found the staff to be encouraging. Once again thank you for taking the time to share your feedback and I will make sure department staff are made aware of your kind words. Regards Sue Mellor Head of Patient Experience

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