"Urology - Wards 28A & 29"

About: Leicester General Hospital

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My father has just wasted a whole week of his life, on these wards, leaving after 5 nights in hospital no better than the day he was admitted. The night he was admitted he had to wait until late into the evening before being found a bed, Whilst we sat in the Triage area we where accompanied by a nurse who obviously felt ill and just sat in the this area for over an hour. These wards have no clear direction or leadership, with junior doctors left squandering and unprepared to make any decisions. The consultant who's care my father was put under never appeared once and it became apparent that he was in fact in off work ill himself, leaving his junior team leaderless, and there appeared no back up plan to circumstances such as this. These Doctors are incapable of being left in control of these busy wards. Tests being booked and he'd be put on no food for over 12 hours, then these would be cancelled for unknown reasons. Despite test after test, and numerous scans no cause could be found for my fathers condition and he was discharged with a referral to see another consultant. Why this could not be done during his 5 nights in hospital i do not know. Doctors and nurses holding noisy conversations throughout the night discussing there next skiing holidays until 2.30 / 3.00 am in the morning. He was told at around 7.30am that he'd be discharged during Saturday, this eventually happened at around 5.30pm in the evening with no medication as the duty pharmacist could not be located and never answered any calls. The staff on duty being left to appease unhappy members of families in this case through no fault of there own. This just makes a mockery of the bed shortage complaints constantly being discussed as we could have free'd up this bed many hours earlier with a little impetus These wards need a total revamp of there upper leadership, the nurses are all there doing there jobs to there utmost best, but with no leadership they are firefighting and struggling to pick up the pieces of a broken ship.

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Response from Leicester General Hospital

Dear reviewer, Thank you for posting your comments about your father's admission to Ward 28A & 29 at the General. We are very disappointed to read about what you describe as a rather negative experience. We would like ther opportunity to address these serious issues in more detail, so would like for you to contact Matron Clair Riddell on 0116 258 8328 or by emailling clair.riddell@uhl-tr.nhs.uk with your father's full name, DOB, adress and patient/hospital number, along with any further details you think will help us get to the bottom of this. Kind regards Joanna Fawcus General Manager Cancer, Haematology, Urology, Gastroenterology & Surgery Leicester's Hospitals

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