"Treatment for my kidney stone - Nov 14th to 16th"

About: Heartlands Hospital

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I was transferred to Heartlands from Good Hope after being diagnosed with a kidney stone in A & E. I was told that there were no beds available prior to going, so was not surprised at the three hours in the waiting room after I arrived. I was given water and a cup of tea during the wait. Upon arrival at Ward 11 at approx 19:30hrs I was seen and examined again by a junior doctor who reiterated what I had been told at Good Hope and went into more detail about the proposed surgery. I was told that I would stay in hospital until I had the surgery, which would be within the next two days, depending upon emergency admissions. I was made comfortable for the (Thursday) night with pain killers. Early next morning, I was examined by a consultant and the proposed operation was explained to me in detail. I was told not to eat or drink and be prepared for surgery later that day. On the evening I was visited twice by members of the surgical team who told me that they would do their best to operate that evening. At approx 20:30 I was moved to Ward 10 and shortly afterwards taken to theater. The theater staff were really good. The anaesthetist was amazing, I did not think that anyone could be so passionate about their job especially at ten o' clock on a Friday night. He really put me at ease. I had a stent fitted to by pass the stone. After returning to Ward 10 I was looked after well and visited by a consultant the next morning. He gave me an update and explained the ongoing treatment. I was discharged later that day (Sat). My other lasting memories of my stay are that most staff never had a minute to spare and the quality of the food was first class. I did hear one or two people complain that the meals were not big enough,but in my opinion, they were more than adequate, I do not think that you should over eat whilst you are ill and in any case quality is better than quantity. I have no complaints at all about my stay or treatment.

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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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