"Clinic appoitment and emergency appointment"

About: Medway Maritime Hospital

Anything else?

I have always found the hospital staff to be helpful and even when I had to wait 35 mins for a car parking space, backed up to top of Rock Avenue. I was seen, I had to wait but didn't mind as I knew I had missed my orthopaedic appointment. This has happened twice now. I have also had to attend for several tests in different departments and have always found people/staff to be very helpful, if not overwhelmed by so many numbers of patients. I have also had to attend for the same day diagnosis unit. They were very helpful and got me a prompt appointment for a scan for a very swollen leg, D.V.T I am not however complaining about any of this; I was very lucky to receive such prompt attention. I am going to complain about the car parking information desk! I was told by The Disabled Drivers Association magazine that there is concessionary rate for disabled drivers, I was told very forcefully by the man behind the desk that this was not so. I emailed DDA again and they spoke to someone who said that there was and it was for £2 a day. I have been told twice now there is not, I have contacted the DDA again about this. It can be very expensive when having to attend the hospital for regular appointments and tests. I do understand the hospital needs to have funds but find it difficult to accept the need to charge so much. Having a disability means I have to get my scooter in and out of the car, then get to my appointments, this means I can take a lot longer to sort myself out, then having been seen, perhaps have further tests, then get back to pay for the car park, it can become costly.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Medway Maritime Hospital

Thank you for your feedback. We are glad to hear you were happy with the treatment you received at Medway Maritime Hospital and that you found staff helpful. The Trust reviewed car parking concessions in 2012 and a decision was taken to charge blue badge holders from 2 July 2012. This was to create fairness around concessions and to generate income for the Trust at a time when funding is being cut. The designated parking bays for blue badge holders were not changed. We offer a range of other concessions to make car parking accessible for all our patients and visitors and these will remain unaffected. This includes parking for parents or guardians of children on paediatric wards and for the next of kin of patients on critical, intensive or high dependency units. All income received from car parking is put directly back into patient care to improve healthcare services for local people. Medway Maritime Hospital team

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story