"My 10 year old daughter"

About: East Of England Ambulance Service NHS Trust / Emergency ambulance East Of England Ambulance Service NHS Trust / NHS 111 Norfolk & Norwich University Hospital / Trauma and Orthopaedics

(as a relative),

I had to call the 111 service as my daughter was in chronic pain in her back and leg. The service were fantastic and sent out an ambulance. The ambulance team were fantastic and dealt with my daughter very well. They told us she would have to go to hospital as they were concerned about the pain and numbness in her leg caused by the back pain.

At the A&E department of the Norfolk and Norwich University hospital she was assessed and given morphine. When the doctor saw her I was concerned that in my mind she was not assessed properly and even after a very detailed description of what had happened to cause the pain I was told that there wasn't anything they could do and that I would have to wait for a referral to a Paediatric spine doctor and an MRI scan. We were sent home.

I took her to see our GP on the Monday after the incident to be told they would try and get an appointment for an MRI booked asap. I then returned to the GP on the Tuesday to be told by another doctor that it looked like she had popped a disc and that they would try and speed the appointment through. This wasn't done so I had to phone the MRI department myself. I was told the next available appointment for her was in two weeks. Meanwhile she was unable to go to school and was taking 3 types of pain medication.

I am disgusted that I had to chase different departments for answers when she was left in pain. I strongly believe that in my opinion had she been properly diagnosed at the A&E department in the first place then things would have moved quicker.

I am still unsure as to what is exactly wrong with her. I am shocked that collectively it has not been possible to diagnose or move forward treatment for a 10 year old child. Even my own GP was shocked to hear that they didn't call a Paediatric doctor to see her at A&E. I will be making a formal complaint about my daughter's treatment.

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Response from East Of England Ambulance Service NHS Trust

Thank you for your comments about the ambulance and 111 service. I would like to send your comments onto the staff involved and would be grateful if you could contact me on emmasears@nhs.net.

Thank you for taking the time to feedback about the Trust and I hope your daughter is recovering well from this incident.

Kind regards,

Emma Sears

Complaints and Claims Manager

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are very sorry that your daughter could not be diagnosed straight away when you visited A&E. If you wish to make a complaint, we can investigate what happened and feed back to you in detail. Complaints should be sent in writing to Anna Dugdale, Chief Executive, NNUH, Colney Lane, Norwich NR4 7UY.

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