"My Brothers Care in the Emergency Department"

About: The Queen Elizabeth Hospital / Accident and emergency

(as a relative),

My brother was admitted after a fall in town. He had a brain injury 30 years ago and has mobility problems and other challenges.

The team in ED treated him with respect, managed him well so he was not agitated and ensured his examination was good as he is not good at giving a history. He did have a fracture but he was sorted out, given something to eat, his carer contacted and I was informed by phone (I live away) what was occurring.

Dr Robert Florence was a star and the RATs team sorted out his tea. Matron Di checked on him while he was waiting.

Great care, great service, happy brother.

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Response from The Queen Elizabeth Hospital Kings Lynn NHS Foundation Trust

We were very pleased to hear about the excellent care your brother received in the A&E department, we hope that he is making a good recovery and will ensure that all are informed of your kind comments.

Miss Valerie Newton

Deputy Director of Nursing and Patient Experience

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