"communication still poor!"

Anything else?

After three months of complaining have finally had a letter signed from the chief executive to say that 'my mothers journey was not to normal high standards' .........I thank you for the apology but that does not excuse the long road to recovery that she now has to endure. Your tick box has been ticked in that you have replied but unfortunately still leaves a lot of questions unanswered ........it still does not answer the fact that she was sent out with excruciating pain than when she went in and how unacceptable this was even in the event of family complaining of her being sent out - only to go back in via ambulance as emergency which she then received the 'correct diagnosis'....... I am very sorry to have to write this but the hospital has a lot to answer to.........you have turned my mothers life into a 'living nightmare'...... If anyone reads this then please please ensure if you are not happy you make enough noise to say so .........I hope this review and my complaint helps others to get a better service than we did.