About: Coventry And Warwickshire Partnership NHS Trust

(as the patient),

I waited for about eight months on the IAPTS list and I then got to see a counsellor. After 3 sessions, I felt the member of staff wasn't very nice to me and made me feel pathetic. I felt like I was being blackmailed emotionally when I made a complaint to IAPTS but I am not sure I felt my complaint was treated seriously.

After submitting my complaint I then had a phone call from another service in Coventry to be told they couldn't do anything for me anymore and were taking me off the list. I was very upset and felt at a complete loss by this. I had used IAPTS previously when I had a nervous breakdown, severe depression and anxiety and panic attacks. They helped me out loads then and I managed my anxiety and got better until I had to go back in contact after a series of attacks.

So I went to get more help but because of my anxiety they said I needed other help and they don't deal with these issues anymore. I feel they were misleading me because they helped me last year and I feel they would still be helping me now if I had not complained and it feels like I am being taught a lesson.

I am worried this could be one of those situation where you shouldn’t complain because they will just drop you from their list : (

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Response from Julia Williams, Assistant Director - Experience & Quality, Coventry & Warwickshire Partnership Trust

Thank you for taking the time and trouble to place your posting,

I am sorry that our IAPT Service did not meet your expectations,, and I would be grateful if you could contact me by email julia.williams@covwarkpt.nhs.uk or via telephone on either of the following 0800 212 445/ 02476900926, where we can explore in greater detail your concerns.

In the meantime, I will request a response from the IAPT Service

I look forward to hearing from you,

Best wishes


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Response from Julia Williams, Assistant Director - Experience & Quality, Coventry & Warwickshire Partnership Trust

As Head of IAPT for Coventry and Warwickshire Partnership Trust I would really welcome the opportunity to meet with you and discuss the experience you have outlined. Any concerns or issues about the service are taken very seriously, and as suc,h, I would welcome the opportunity to explore this in greater detail.

Please do email me at carol.peckham@covwarkpt.nhs.uk with your contact details and I will follow this through.


Carol Peckham

Head of IAPT

Coventry and Warwickshire Partnership NHS Trust

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