"The physios and the occupational health teams have been amazing"

About: Holme Valley Memorial Hospital / Maple Ward

(as the patient),

My family is very grateful for the treatment my mother has received at Holme Valley Memorial Hospital. The staff have been wonderful.

Mum has spent time in hospital over the last year, both at HRI and Calderdale, and the Maple ward is a shining example of care for the elderly.

I have kept a log of her experience, as I was quite disturbed over her treatment at times in hospital - lack of personal care and attitudes of some staff. Whilst we appreciate the NHS is under great strain, it is uplifting to find a unit where the staff understand the issues which the elderly are facing, and are committed to their rehabilitation, despite the present cutbacks and re-grading issues.

The physios and the occupational health teams have been amazing. This unit is a 'sanctuary in the desert' and it provides the help and support to families who find themselves being tossed about in the system.

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Response from Nigel Grimshaw, Complaints Manager, Locala Community Partnerships


Many thanks for your kind comments regarding the care and support your mum received while on Maple Ward. While the staff always strive to deliver the best care they can, it is always nice for them to receive recognition and thanks.

As you highlight, it is a team effort and all assistants, nurses, occupational therapists and physios work together in order to make the most difference they can to the health and wellbeing of people on the ward. As part of this, the ward now also offers advice sessions once a month run by Age UK, to help elderley patients with financial or other worries, in order to help with their overall wellbeing.

I have passed your kind comments onto the team. In the meantime, I would again like to thank you for taking the time to let us have your feedback.

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