"Booking into A&E"

About: Good Hope Hospital

Anything else?

On Sunday evening I was experiencing pains in my left arm which gradually became more noticiable. My face felt slightly numb and my eye felt as though it was drooping. I then decided it was probably a good idea to go to A&E to be checked out. I was extremely concerned. Got booked in, and explained to reception my concerns and why i had decided to come in. Given the symptoms indicated a possible stroke no special attention was shown. i was asked if the pain gets worse to let them know. I spoke to reception after 40 minutes of waiting to be told it could take 3 hours! TV says every minute counts. I ended up waiting 1hour 4 mins and could feel myself getting anxious and annoyed at the wait and walked out. fortunately i made the night. A&E is unable to deal with possible stroke and would if it occured again call an ambulance. it could save my life.

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Anonymous

I am so sorry you had that experience and have passed your feedback onto the Head Nurse of Good Hope Hospital to look into how this happened and, more importantly, ensure it doesn't happen again.

Could I please ask if you could contact me as I will need some more information from you on 0121 424 0808 or email iona.belgrove@yheartofengland.nhs.uk

kind regards


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Response from Stroke Association, Stroke Association

We noticed your post and thought you may be interested to hear about the work of the Stroke Association and how we may be able to support you. Stroke Association is the leading charity in the UK changing the world for people affected by stroke.

Our Stroke Helpline is there for anyone who has been affected by stroke in any way. You may want to know more about stroke and its effects, be looking for practical information and support, or simply someone to talk to. The Stroke Helpline is open Monday to Friday from 9am to 5pm on 0303 30 33 100. You can also email us at info@stroke.org.uk. We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there is a service in your area by contacting the Helpline.

We were sorry to hear of your experience and that you feel you did not receive prompt attention. It sounds as though the hospital is willing to look into your concerns but if you are still unhappy, it may be helpful to contact the Patient Advice and Liaison Service (PALS). PALS is an independent organisation, there to ensure that the NHS listens to patients, their relatives, carers and friends, answers their questions and resolves their concerns as quickly as possible. You can telephone PALS at Good Hope Hospital on 0121 424 0808.

Finally, you can also find lots of information about stroke on our website at www.stroke.org.uk. You can read about our services, read or listen to other people’s experiences and download all of our publications free of charge. There is news about our campaigns to improve services for stroke survivors, national and local events and our research programmes. You can also join the Talkstroke discussion group where you can share your experiences with other people who have been affected by stroke.

I hope that this is helpful and that you are now getting the support that you need to make the best recovery possible.

Stroke Information Service


Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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