"A&E sickness bug visited from 11th of November"

About: Leicester Royal Infirmary

Anything else?

I have visited A&E minors, childrens and Majors this week with my family and for myself, while I was there I only sore one member of the cleaning staff on the Monday. The seats in minors really need addressing they are ripped and could be carrying alsorts of germs, also the cleaning clothes on the mops need changing to proper mops with buckets of hot water and bleach. The hospital is dirty, I have come out with a rather painful tummy bug since visiting the Royal. The doctor wanted to admit me back to the Royal but I refused. Invest in steam cleaners and proper cleaning equipment give the hospital a proper clean. Throw the filthy cleaning equipment away. Using the same cleaning cloth,to wipe everywhere without using hot water to refresh the cloths are going to spread grems around. Also clean the chairs on in minors a nurse pulled up a chair for me to sit on while I was with my son seeing the doctor was grubby. I have been a few times to the Royal and have had to stay in and always found it filthy. I am very annoyed I am missing work because of a unclean hospital.

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Response from Leicester Royal Infirmary

Dear Karen, Thanks for taking the time to post your comment. We're really sorry to hear that you found the cleanliness of our A&E department unsatisfactory. In answer to your queries about the cleaning methods used in A&E, the department has a dedicated cleaning team covering it 24-hours a day. We also have a dedicated team leader and zonal coordinator for Emergency Department and the Balmoral building, who regularly undertake cleaning inspections and audits. Cleaning of this department can be challenging as it is very often full to capacity so cleaning often has to be undertaken in accordance with the medical and nursing staff. We rely on very good communication with clinical staff to be able to achieve cleaning standards. Cleaning is undertaken using Vermop microfibre. This cleaning methodology is proven to reduce the risk of any cross contamination without the use of harsh chemicals such as bleach. However we do use a chlorine based cleaning solution to ensure all surfaces are decontaminated appropriately. We do not use wet cleaning cloths which are known to harbour germs. The cloths used are only damp and once all sides of the cloth are used they are put aside for washing. The washing process uses OTEX which is a proven method of destroying bacteria and ensuring the cloths are clean ready to be used again. We do have steam cleaners and use them as directed as per instruction from Infection Prevention, however we would not be able to use steam to clean unless the area was vacant due to the spores it can release from surfaces. The chorine-based solution used to clean all surfaces including walls has been agreed with guidance from Infection Prevention. With regards to the damaged chairs, quotations to replace the chairs have been obtained and will be ordered shortly. If you have any further concerns, please contact us using communications@uhl-tr.nhs.uk and we hope you’re feeling much better. Kind regards, Communications team, Leicester's Hospitals

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