"Wigan and Leigh assessment team"

About: North West Boroughs Healthcare NHS Foundation Trust

(as the patient),

I contacted them while in crisis, my friend had also contacted them as I couldn't cope.

they said they would call me back I am still waiting that phone call 24 hours later. if a crisis is waiting 24+ hours for a response what am I meant to do.

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Response from North West Boroughs Healthcare NHS Foundation Trust

Dear CharlieBrown,

Thank you for your comments. Whilst I am sorry to hear of your dissatisfaction with the Assessment Service, unfortunately without understanding more about the situation I am unable to offer any meaningful feedback about your experience.

If you would care to contact me directly (via my secretary) to tell me a little more about what happened, I would be happy to make an appointment to speak to you and see what could be done to improve things.

Kind regards,

Cheryl Forrest, Matron, Adult Mental health Services, Wigan.

01942 267539

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