"could not be worse if they tryed"

Anything else?

The phc is a dreadful place to stay ,myself n my partner hav been in n out patients under the crisis team who are just as awful, my stay was horrific staff just sat chatting among themselves in the office. patients with severe problems with ones whom are very vulnerable and at risk from the severity of the others issues together I was physicality assaulted by another patient and the staff did not give it a second thought until the person decided to distroy every thing in their path to which the other patient was injected and put to bed I didn't feel safe at all and others on the ward at the same time didn't feel safe either, I left the hospital worse than I went in on both occasions, I have special dietary requirements and it took a week to get a decent meal which was disgusting to say the least, I had no idea what was going on from one day to the next my care was not discussed with me only my mum and partner whom assumed I knew what was happening with my own care. when my partner was was admitted to phc she was wrongly man handled by staff because she became distressed and injected for it only to woken up early hours of the morning to be transferred to aanother place by several staff member whom she didn't know from the other place but it was a amazing place she was taken to but but the way they went about it was totally wrong not one single person knew knew what was going to happen so we was totally unprepared i had to travel to see her and take everything that she needed while in treatment all she was able to take was the clothes on her bk and shoes and smoking things that was all she had for almost a week because I am not a driver and I am severly severely disabled .so needed to get some one else to take me that almost 3 hr drive each way to visit and deliver everything that she may of needed I was very upset by lack of knowledge about what was happening with my own partner and disgusted to only find out about the transfer later the next day when I tried to call to see how she was doing . Lack of communication , empathy and care for anyone who has problems this place and the staff are best avoided at all costs they only hinder you not help you. As for the crisis team who operate from the day ward at phc there is a few good staff amongst the riff raff for someone who is ill to be told to go get on with it when they say that they feel like harming themselves ,being called a lier and saying that wanting to commit suicide to be told that they are just mulipulative is a disgrace, then have the person who has said that put in a complaint about me saying that I was abusive on the phone and I only relayed a message about my partner and what was happening with her. Im very much disappointed with the whole place all in all,I won't have anything to do with them myself because of the way they have treat myself and my partner I have no other option these days bur to try to cope totally alone with ptsd, depress n bpd n I self harm as i feel lonely now.

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Response from Lincolnshire Partnership NHS Foundation Trust

Dear patient opinion user, I am very sorry to hear about the experiences you have described during your stay at PHC. We are fully committed to ensure every individual receives the care and compassion they need to support their recovery and I would like to offer my sincere apologies this was not your experience.

I would like to assure you that all our in-patient wards are subject to robust inspections throughout the year including the Care Quality Commission (CQC). The CQC provided an unannounced visit to our acute wards at PHC in June and evaluated the wards had fully met all the standards required including The care and Welfare of people who use services, Assessing and monitoring the quality of service provision and staffing levels. The new National Patient Lead Assessment of the Care Environment (PLACE) also see’s local people go into hospitals as part of a quality assessment team to assess a range of standards including how the environment supports patient’s privacy and dignity. PHC achieved the highest scores above the national average for patients’ privacy, dignity and wellbeing.

I fully appreciate everyone’s experience is unique and personal and I am very grateful for the time you have taken to share your experience with us. Although I will review thoroughly the areas of concern you have raised I would welcome the opportunity to discuss these issues in more detail with you in the strictest confidence either in person or over the phone in order they are fully looked into and necessary improvements are made.

Please contact our PALS contact number 01529 222265 or emailPALS@lpft.nhs.uk and they will put you in contact with me.

Craig McLean

Head of Acute Care & 24 Hrs. Services

Response from Acute Mental Health Unit & Day Hospital

I am sorry that we have been unable to respond to your comment until now, this has been due to a technical problem. I am sorry that you have had a bad experience at the Peter Hodgkinson Centre in November 2011, if there is anything that we can help you with currently, please do not hesitate to contact us. PALS@lpft.nhs.uk or telephone 01529 222265

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