"Ward 3/4"

About: Castle Hill Hospital

Anything else?

Knowing how quick the media grabs bad news about the NHS I feel that you need to relate the following. Having been to Castle Hill hospital Hull twice recently I need to inform you of the staff. They were not just professional but kind, helpful and treated my Dad (90 years old) with such amazing empathy. Even when we went to the wrong ward the receptionist put on her coat and took us to the right place. The nurse on ward 4 found my Dad a drink to calm him down and the doctors took time to explain the procedure. I cannot praise and thank them enough. We felt that the service was outstanding.

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Response from Castle Hill Hospital

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. I hope that your dad is recovering well following his recent procedure. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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