"Maternity ward with C section"

About: Heartlands Hospital

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My first child was born at this hospital, over 20 hours in labour only gas and air given to me not even explained on how to take this. I was new to everything, never been inside a hospital before. I was left in a dark room a nurse came in now and then but I was left to my own, my sister in law came in as she works as a private care worker, she looked after me through the pains and guided me. After so many hours in pain 9am in the morning a loud bleeping noise went off and nurses started running in and all i remember was being rushed to theater for a c section, I was forced to sign something and then I was knocked out. Hours later i woke up and my husband was holding a little boy in his arms i remember thinking what on earth was going on. I had to stay at that disgusting hospital for a week. The second day I was on the ward and in the morning 2 nurses were around my bed telling me i had to pull myself up on my own, they had attached this harness to the end of the bed so i could pull myself up. i was shocked with their attitude and rudeness. i was also told that I had to get mobil it was only a c section that i had. Through the night the two times I pressed the buzzer the nurse that came was horrible, rude, full of attitude and told me to feed my son because he was crying. I pressed the buzzer because I was feeding him but there was something wrong, he was unsettled. I know now that it was colic but they never helped me with nothing or gave me any advice even after i asked them to. The Thursday morning was the worst day of my life and this is what pushed me into postnatal depression. The night before a new mum with twin boys was brought in, in the early hours of the night, I said hello to her and congratulated her, then went to sleep. The nurse i remember telling her would see her through the night but I remember her buzzer going off but no nurse came, but what woke me up at about 8am was her two sons were crying so much but no nursers were coming. Finally at about 9am her husband came to still find his sons crying before i cut get out of my bed to feed my son, all the woman on the ward were told we had to leave and go down the bottom of the ward. All the new mums were confused, I tried to push my son in his cot out but I was told to leave him and go. When i walked passed her bed all i saw as a lifeless mother in bed. I froze and the next day I discharged myself and its taken me this long to come to terms with what I went through but I will never ever go there again and there is so much more i have to say but no enough letters left. I'm getting help to over come the stress, anger and disgust i am still feeling towards this horrible hospital and its disgusting staff. please avoid.

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Response from Heartlands Hospital

Thank you for taking the time to share your feedback with us and I am sorry to hear your experiences at our hospital were not positive. The care you have described is not what we would expect from our staff. If you would like to call our Patient Services Department on 0121 424 0808 anytime between 9.00 am and 4.30 pm Monday to Friday, they will take some more details from you and investigate the issues you have raised. Regards Catherine Williams Patient Engagemenet Department

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