"3 amazing members of staff"

About: East Surrey Hospital / General medicine

(as the patient),

I was admitted at the start of September for just under a week, when I first got onto tilgate ward, Sheila the HCA working on my bay that day made me feel so at ease being there, she told me if I ever needed anything to give her a shout, she was such a happy woman, always smiling and making jokes with the patients.

There is also two other members of staff who I would like to show my appreciation to on the ward, Dionne and felicity, again, they were such nice people to be around and made my stay in hospital that bit more bareable, always trying to make people smile, and making you feel that bit more at ease.

This really shone through when I had to have blood tests done and a new cannula, they calmed me down and took my mind off the situation.

They are all fantastic nurses and Hcas on that ward!

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Response from Bethan Borrett, Digital Communications Manager, Communications, Surrey and Sussex Healthcare NHS Trust

Dear 'Lambo'

Thank you for taking your time to let us know about your experience at East Surrey Hospital. I am glad you had a positive experience. It is always nice to hear reports of staff that stood out to patients.

I will make sure that you comments are passed onto the team on Tilgate Ward.

Kind Regards,


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