"Out Patients"

About: Fairfield General Hospital / Gastroenterology

(as the patient),

I recently visited the out patients department following an illiostomy and secondary surgery, including a hernia correction in February. I had a consultation with a junior doctor who did not answer my questions, and did not discuss the hernia, putting it off as 'scar tissue'. I told him that I was getting more pain and that my hernia was bigger than before the supposed correction, this was ignored.

I asked to see the consultant, though this was not possible at the moment as he was with his secretary, but I could wait. I did for a further hour and a half before I gave up as I had another appointment.

I wrote to my consultant saying that as he only had a short outpatients session he may like to be available to see patients but this has not been dignified with an answer. I am still in pain from a problem that should have been corrected, my 85 year old father had a hernia corrected in May and he is fine; no lump, no pain, no discomfort.

Is it too much trouble to expect to be able to see the consultant when you are not happy with your treatment? Do the consultants not have enough time to see their secretaries without it cutting into patients time?

It seems that everyones time is important, except that of the patient.

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Response from

We are very sorry to hear about the inconvenience caused. Could you please contact our Patient Advice service to discuss this further. You can reach them by email or phone 0161 778 2455. Further details can be found on our website in the contact section.
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