"Comments from our Service Users"

About: Right Steps Wakefield

(as a staff member),

These are the latest comments from our Service Users that have been fed back to us as part of the Patient Experience Questionnaires;

PEQ: I received expert care and attention I had counselling many years ago and it was good to have someone who could relate to me and help me get back on track. Thank you

PEQ: excellent service, the therapist was patient, understanding and thought provoking. He really has helped me. Thank You.

PEQ: I can’t believe how far I have come during the past 10 weeks. I didn’t think at the onset that it would be in anyway beneficial to me but I agreed to give it a go, so glad I did Briony and Debs were warm and welcoming from the start and made you feel relaxed and welcomed. So many things along the way there were tears and laughter but I feel for me personally how they explained how to cope with the anxiety and worry and put it into perspective, out of session work helped to, writing things down and challenging yourself all helped. I hope to maintain this progress and I am thankful for your service.

PEQ: The staff and therapists listen and made you understand what you were going through and seem to be on your side.

PEQ: The initial waiting time before the therapy sessions began was frustrating. When my first appointment arrived I was elated, once the sessions began I started to feel confident within a short time. I feel that Steve has helped me to better understand and address my difficulties. I am a healthier person. 110% many thanks to Steve.

PEQ: It gave me confidence and coping skills to make changes in the way I address things I want to change.

PEQ: After being somewhat unsure about attending a "group" therapy, I'm happy to say, I feel I benefitted massively from it. I can't thank you enough for your support, from my initial telephone appointment to the 10 week course. Thank you.

PEQ: I value and appreciate very much the help and kind understanding I have received to continue building on it in future days.

PEQ: I found the service very helpful and informative.

PEQ: The service I received was paramount to my wellbeing now. Honestly, I would recommend it to anyone. Friendly and professional. Thank you very much.

PEQ: Excellent service during a very difficult time.

PEQ: I feel it has helped me a great deal. I feel like a new me and I like it. Very fulfilling. Thank you Mark.

PEQ: I was dealt with in a very reassuring way, and not made to feel that I had been stupid for the things I had discussed. Sarah helped me to understand how to cope in the future going forward.

PEQ: Mark was absolutely fantastic, he helped me to change my mind set and thinking strategies. There have been several incidents since our last meeting but I have handled them totally different to how I used to. Massive thanks Mark. Sorry it’s late! !

PEQ: Felt valued, listened to, consulted and confident in my therapist. Enjoyed the sessions to a degree. Learnt a lot of my own work as a therapist. Sarah got me through a very difficult time for that I am very grateful.

PEQ: Despite the delay, I appreciated and valued the help and support I desperately needed and now feel strong and robust enough to make the changes necessary for a better life quality, thanks! !

PEQ: I felt that the first meeting was the best, it gave me so much confidence and understanding of why I felt like I did, thank you all ever so much.

PEQ: No worries!

PEQ: I was very scared about meeting other people and everybody made me welcome.

PEQ: I was happy with all the staff I spoke to I feel it has helped me feel confident about my life and it felt good to be able to talk about my health issues and someone there to listen to me thank you.

PEQ: Really appreciated the telephone appointments, lifestyle changes really helped, nice to know if I need help it is there.

PEQ: She was very understanding and calmed me down on many occasions. Thank you.

PEQ: Excellent service and very friendly, helpful, understanding staff. Thank you.

PEQ: I just want to say thank you to Jo for helping me to get my confidence and my life back. I'm so grateful to her and to Rightsteps for all their help.

PEQ: I was extremely pleased with my Therapist Joanne. I do feel that I have made some progress under her guidance. She made me feel that I was able to trust her. I am pleased that I can contact you if required.

PEQ: The therapist was very good and I had every confidence in him. It has helped me a great deal and knowing I could come back to you in the future should I need helps too.

PEQ: It helped me a great deal having someone to talk to and someone to listen to me without making any judgement. I really needed this.

PEQ: I found the documents useful as they helped me with strategies for coping with stress.

PEQ: It's helped me to cope with some matters better than I probably wouldn't have without this help.

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