"Slow , dirty, incompetent, poorly trained, rude"

About: Chase Farm Hospital

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Had to stand up whilst waiting in A&E for a total of 5 hours. The hospital is dirty, overcrowded and some staff very rude and unpleasant. The Hospital lost my original blood test and 4 hours later I had to be tested again. The second test was performed completely incorrectly resulting in a large haematoma . I had warned the nurse that the needle hurt significantly. The nurse completely ignored and disregarded my complaints and proceeded to wiggle the needle to extract blood. This was the same nurse who "completed" an ECG in less than 10 seconds literally applying the pads and then pressing print. I had mate it clear the heart beat issue was occurring once every 3-5 minutes. I was ignored. The haematoma was hastily bandaged up , painfully squashing the golf ball size blood ball forming on my arm. I was provided with no further information other than that the bruising would go away after 3 days. The vast majority of my lower arm and 50% of my upper arm turned black over the next 2-3 weeks. I was unable to use my arm functionally 2 weeks. I was waking in the night due to the pain. The pain only fully subsided after 4 weeks, The nurse in question, as admitted by the doctor working on my case needed proper training in this area as it had been performed incorrectly. The previous nurse who took the blood correctly but that was lost said that I was one of the easiest patients to take blood from. He said "I could do this with my eyes closed on you" and he did not hurt me at all.

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Response from Chase Farm Hospital

Thank you for providing your feedback. The Trust apologies for the poor experience that you had in our emergency services department at Chase farm Hospital. This is annonymised feedback and so I am unable to provide a detailed response to your feedback. However I have passed to the Matron and Lead Consultant at Chase Farm Hospital for their awareness. As an organisation we are committed from learning from specific issues and from any mistakes we may have made. Hearing about where we can do better helps us to pinpoint where exactly to make improvements to the service we provide. If you would like to contact the Patient Advice and Liaison Service (PALS) on either 0208 375 2378 or bcfpals@nhs.net with your identifying details a member of the team would be happy to pass onto the relevant manager to respond directly to you.

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