"Ward 27 Pre Op and Post Op Care"

About: Queen Elizabeth Hospital Birmingham

Anything else?

I was unfortunate enough to be ill recently, something I found quite hard to deal with as I am somewhat of a Doctor phobic and I have never been in Hospital, other than to have children! I was referred to Hospital by my G.P and was admitted into Ward 27. I was quite ill at first but they stabilised me and I was operated on for a Gastro-Colonic Fistula on the 26th October. While I was in Ward 27, all of the Staff treated me very well, with respect and in a friendly and caring manner. The night time staff were especially attentive and made my stay in Hospital bearable! I cannot fault any of the staff in their care and the way in which they deal with patients, even when they are short staffed and stressed. Unfortunately, I was discharged a week ago with an infection in my scar and since this-my scar has opened up. However, I am under the care of the District Nurse and I get it packed, dressed and cleaned every day. Recovery is a long way ahead but it just goes to prove you should never take your health for granted!

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very pleased that you had such a positive experience during the time you were in hospital, although we were very sorry to hear that you had a wound infection when you went home. We trust this has since been successfully treated and you have continued to recover well. Your comments have been passed onto the senior staff responsible for the ward that treated you; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients and their relatives. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; ? Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. ? Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. ? Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2

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