About: William Harvey Hospital / Accident and emergency William Harvey Hospital Accident and emergency Ashford TN24 0LZ William Harvey Hospital / Paediatrics William Harvey Hospital Paediatrics TN24 0LZ
Posted by Betty11 (as ),
My grand daughter had been treated at William Harvey and was sent to London for specialist paediatric surgery. 2 days after we got her home the same symptoms appear so we called 111 who told us to go to A&E and see a paediatrician.
At the hospital a nurse rung the paediatrician but he would not see us and we could not go back to the children's ward.
We had to wait in the A&E que and be seen by another doctor, who after examining my grand daughter went away and never came back, when we enquired what was happening the nurses looked blankly at us. I offered to take my granddaughter back to London, at that moment a male matron introduced himself, made a few phone calls and we were admitted to the children's ward...Thank you.
Why is it when we have such complex needs that we had to wait in a busy A&E, not every child will have the matron attending to them, it was pure luck I feel.