"NHS 24"

About: NHS 24

(as the patient),

I have used the NHS24 (Scottish) service a lot since being diagnosed with severe asthma and severe allergies. The staff are amazing and always make sure I get the care I need.

Sometimes they'll say they think I need an ambulance and even though at the time I don't think I need one by the time the ambulance gets there I do need them. They're always extremely reassuring and have never failed to help me out. They always prioritise my call if it's important and get me to speak to a nurse. If an appointment is needed at out of hours they get me one at the Roodlands hospital in Haddington which is further away from my house the the Royal infirmary of Edinburgh so on request they go back and try to change it.

The call handlers and nurses/doctors really are life savers and need more credit for the work they do.

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Response from Shona Lawrence, Patient Affairs Manager, NHS 24

picture of Shona Lawrence

Dear Onemorestep2

Thank you very much for taking the time to providing positive feedback on the service you receive when you contact NHS 24. Such feedback is a pleasure to read and it is encouraging to hear that NHS 24 staff continue to provide an excellent level of service to patients. Patient safety is our main priority here at NHS 24 and we work very hard to ensure that patients receive the required level of care, and follow up referrals, when required.

I wish you every good health for the future and thank you again for your positive comments. If you wish to contact me directly about any specific contact you have had with our service, my telephone number is 0141 337 4582.

With kind regards

Shona Lawrence

Patient Affairs Manager

NHS 24

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