"A&E with 8 Month old son"

About: Basingstoke and North Hampshire Hospital

Anything else?

Firstly, a heartfelt thank you to the three ambulance attendants, who came very quickly to attend to my virtually non-responsive 8-month old son. After the initial assessment and a continually rising fever (despite double doses of fever-reducing medication), we were taken to Basingstoke hospital, where my son was monitored for several hours until his situation stabilised. The nurses there were very caring and professional. We were then sent to the children's A&E waiting room, in which we did have to wait for quite a while (almost 2hrs, which if I'm honest, is a bit long with a child!!). I do understand the pressure the services are under however. My son was assessed at my request after about an hour by a nurse and we agreed that he was doing "ok". When we finally did see the doctor who gave him the final assessment, he too was very professional and we were finally dismissed after another thorough check-up. Overall, we were very impressed by the service we received and are grateful for those who attended to my son in such a caring and professional manner. The only negative side however, as mentioned above, was the rather lengthy wait in the A&E waiting room.

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Response from Basingstoke and North Hampshire Hospital

Thank you for taking the time to leave your comments, we are always happy to hear that the hard work of our staff is having a positive experience for our patients. We have shared your comments with the teams involved in your care. Mary Edwards Chief Executive, Hampshire Hospitals NHS Foundation Trust

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